This Portal: Car On Phone (includes its pages, extensions etc., but not limited to) and other as may be launched from time to time (hereinafter referred to as "Website”, “Platform" and/or “Application”, which shall mean and be used interchangeably having the same meaning) is developed, operated and maintained by by a Surat, Gujarat, India, based business entity COMPANY ("The Company"), In the Privacy Policy, "we", "our" and "us" means "the company"; "you" and "your" means any person who accesses and uses this Platform; This Privacy Policy covers this Platform’s treatment of personally identifiable information that the company collects when you are on this platform and afterwards, and when you use this platform’s services. This policy also covers the company's treatment of any personally identifiable information (“PII”) that users share and/or the PII which the company may fetch/collect from various service providers with whom the company has integrated its systems to provide the necessary services to you. This policy does not apply to the practices of companies that the company does not own or control or to people that the company does not employ or manage.
Protecting your privacy is at the highest importance for the Company, and we are committed to safeguarding it. This policy outlines how personal data we collect from you, or that you provide to us or that we may fetch/collect from various service providers with whom the company has integrated its systems, will be processed. Please read the following policy to understand the information we collect, how we will use that information and the circumstances where we will share it with third parties. This policy should be read together with our terms & condition. If you use any of our Services, you will be regarded as having read and accepted this Policy. You must not use this platform or our Services if you do not accept this Policy. By mere use of this platform, you expressly consent to our use and disclosure of your personal information in accordance with this Policy. Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically. Your consent to use the cookies in accordance with the terms of this policy when you first visit our website permits us to use cookies every time you visit our website. Further, your consent shall enable our browser extension feature to enable us to store your last visits, conduct data analytics etc.
The use of this platform may result in the collection and processing of your personal data. The term "personal data" under data protection law refers to all information relating to a specific or personally identifiable person (PII). An IP address can also be considered personal data. An IP address is assigned to each device connected to the internet by the internet service provider so that it can send and receive data. When you use the platform, we collect data that you provide yourself. In addition, when you use the platform, we also automatically collect certain information about your use of it.
To avail certain Services on the Website, you will be required to provide certain personal information for the registration process which may include: a) your name, b) email address, c) phone number (d) account number of the Users, (f) KYC details and any other such information as required. The Information as supplied by you enables us to provide the Services and improve the Website Services and provide you the most user-friendly experience. In some cases, for the provision of certain service(s) or utility(ies), we may require your contact address as well.
We process personal data in compliance with the applicable data protection regulations. We will only process data where we are legally permitted to do so. When you use this platform, we will process personal data only with your consent, for the performance of a contract to which you are a party, or in order to take steps at your request prior to entering into a contract, for compliance with a legal obligation, or if the processing is necessary for the purposes of our legitimate interests or the legitimate interests of a third party, except where such interests are overridden by your interests or fundamental rights and freedom which require the protection of personal data.
The services provided by us rely on user/third party-provided data for accuracy in addition to data from dynamic external dataset, which are subject to inaccuracies and deviations/variations from the actuals. Users are to exercise their owndiscretion/ caution and thoroughly understand the terms and conditions and the privacy policy, as CarOnPhone shall not be held responsible for any outcomes pursuant to its services. Users are advised to refer to it as the same shall be binding and enforceable. The platform has devised a process flow in such a manner that user gets a final validation screen before the final data is submitted, wherein it shall be user’s responsibility to check and verify all the data (either submitted by them and/or auto-filled up through external / 3 rdparty sources) before making the final submissions. Company clearly conveys that it does not warrants/ takes any kind of guarantee for the algorithms to function in the exact same manner as may be required for desired output. This clause clearly disclaims all such errors, omissions, mistakes, technical glitches, data entry mistakes, algorithm not matching etc., but not limited to the same.
We may collect the following personal information, including but not limited to the following:
Sr. No. | Source of Information | Nature of Information Collected |
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1 | Users/Customers |
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2 | Vendors/Sellers |
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3 | Automatic Information |
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4 | Third Party Information |
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5 | Officials/Employees/Resellers etc... |
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6 | Third Party Information |
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The company and its partners collect and use your personal information and other information only as follows ("The purpose"):
There are number of products/services such as loans, credit cards, mutual funds, offered by third Parties on the Website, such as lenders, influencer, banks and magazines for news. If you choose to apply for these separate products or services, disclose information to these providers, then their use of your information is governed by their privacy policies. CarOnPhone is not responsible for their privacy policies. CarOnPhone shall not be held liable for disclosure of the PI when used in accordance with this Privacy Policy or in terms of the ‘General Terms of Use' of Website or an agreement, if any, with the users of Website.
Vehicle Information : Vehicle Registration Details, Vehicle Manufacturer, Vehicle Model, Vehicle Color, Vehicle Transmission, Vehicle Engine Size, Vehicle Sample Image, Vehicle Insurance, Odometer reading of the vehicle, Physical condition of vehicle and accident history, Financing of vehicle including any Linked Loan and/ or other Lien, Details of involvement of vehicle in court/ investigation proceedings and any and all other information in respect of the identity and the condition of the vehicle. Preference: Your preferences and setting such as geographical location, time zone and language.
By using the platform and its services, you specifically provide consent to the company to send you transaction, service explicit & service implicit communications which are essential to continue the services like sending OTP for log-in, Status of Application etc., irrespective of your Do Not Disturb Registration with TRAI, DoT and/or any other Appropriate Authority. Similarly, you provide your explicit consent for sending across various communications on your registered email as well as phone number through various communication applications like WhatsApp as may be integrated with portal in future.
As a policy we do not disclose any personal information to anyone other than those to our employees, officers, professional advisors', third party contractors, third party service providers as reasonably necessary for the purposes set out in this policy
We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company /ies and all its subsidiaries) as reasonably necessary for the purposes set out in this policy.
There are several products and services that may be offered by third parties on our Site, (collectively, "Offers"). If you choose to apply for these separate products or services, disclose information to the providers, or grant them permission to collect information about you, then their use of your information is governed by their privacy policies and they will be acting as data controllers of your information. You should evaluate the practices of these external services providers and should view their privacy policies or contact them directly for further information before deciding to use their services. The company is not responsible for their privacy practices.
Personal data may also be shared with third party service providers, who will process it on behalf of the Company for the purposes identified above subject to confidentially arrangements and strictly on need-to-know basis, these include:
We use other third parties such as a credit/debit card processing company, payment gateway, pre-paid cards etc. to enable You to make payments for buying products or availing services on Platform. When You sign up for these services, You may have the ability to save Your card details for future reference and faster future payments. In such case, We may share Your relevant Information as necessary for the third parties to provide such services, including your name, residence and email address. The processing of payments or authorization is solely in accordance with these third parties policies, terms and conditions and we are not in any manner responsible or liable to You or any third party for any delay or failure at their end in processing the payments.
For the purposes of Data Protection Law, the Company is a data controller of your personal data. You can get in touch with the Company by using the contact details mentioned in the contact us page.
Notwithstanding the foregoing, the company reserves the right (and you authorize the company) to share or disclose your personal information when the company determines, in its sole discretion, that the disclosure of such information is necessary or appropriate:
Presently the platform is operational across various states with in Indian territories. Information that we collect may be stored, processed in, and transferred between any of the countries in which we may operate in the future in order to enable us to use the information in accordance with this policy. You expressly agree to the transfers of personal information described in this Section. We hereby declare that the data localization is not practiced as the platform is independent of territories.
From time to time we may request more personal information in order to provide you with other benefits of the Service. The company may aggregate personal information and disclose such data in a manner to:
We need your personal data in order to:
You may choose not to share personal data or withdraw consent but doing so may limit the services we are able to provide to you. However, once you choose to withdraw the consent the personal data which has been shared, shall continue to remain with us for as long as the applicable law provides.
We may retain your Personal Data for a period of time consistent with the purpose of collection. We determine the appropriate retention period for Personal Data on the basis of the amount, nature, and sensitivity of your Personal Data, the potential risk of harm from unauthorized use or disclosure, and whether we can achieve the purposes of the processing through other means, as well as the applicable legal requirements (such as applicable statutes of limitation). If there is any information that we are unable, for technical reasons, to delete entirely from our systems post appropriate retention period, we will put in place appropriate measures to prevent any further use of the data.
If your personal Information provided when you applied for a product on platform, changes, you may update it whenever you apply for a new product. To review and update your personal information to ensure it is accurate while your application is in process
We will retain your information for as long as your account is active or as needed to provide you services or as may be required for internal analysis purpose or as may be required by law, whichever is later. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at email provided in contact us section of website. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or site functionality
Cookies are small pieces of information sent to you by our website server. We use cookies to enhance our website user experience and to add extra functionalities to our website. If you don’t want us to save your information, you can disable or decline cookies in your browser.
If enabled, we may place cookies on your machine that store small amounts of data on your computer about your visit to any of the pages of this Website. Cookies are small electronic files that collect information when someone visits a website. They can identify the pages that are being viewed and this can assist us in tracking which of our features appeal the most to you and what content you may have viewed on past visits. Some cookies only exist whilst viewers are online, but 'persistent' cookies are not session-based and remain on the viewer's computer. When you visit this site again, 'persistent' cookies can enable us to customize our content according to your preferences.
Technologies such as: cookies, beacons, tags and scripts are used by Company and our partner entities, affiliates, or analytics or service providers such as google Ad sense, google analytics etc. These technologies are used in analyzing trends, administering the site, tracking users' movements around the site and to gather demographic information about our user base as a whole.
We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis
We use cookies for and on our platform in order to personalize our service for you. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the Website.
With this consent of yours, we may post your testimonial along with your name. If you want your testimonial removed, please contact us at email mentioned in contact us on website.
If you use a blog or other public forum on our Site, any information you submit there can be read, collected, or used by other users and could be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in these forums. These forums may be hosted by the Company by one of our third-party service providers on the Company's behalf. To request removal of your personal information from our blog or community forum, contact us on the email mentioned in contact us segment of website. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
We may partner with a third party to either display advertising on our platform or to manage our advertising on other sites. Our third-party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. There are a number of products and services that may be offered by third parties on our Site, (collectively, "Offers"). If you choose to apply for these separate products or services, disclose information to the providers, or grant them permission to collect information about you, then their use of your information is governed by their privacy policies and they will be acting as data controllers of your
information. You should evaluate the practices of these external services providers and should view their privacy policies or contact them directly for further information before deciding to use their services. The Company is not responsible for their privacy practices
In future, there may be options wherein you can log in to our site using sign-in services such as Facebook, Google or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your sign-in information, name and email address to link between the sites.
If you use the "Like" / “Share” button to share something, that item will appear on your Social Media profile page and also on your friends' newsfeed, depending on your social media’s privacy settings. You may also receive updates in your social media account’s newsfeed from this site or item in the future. Such social media companies also collect information such as which pages you have visited on this and other sites that have implemented the "Like" button.
Our Site includes links to other Web sites whose privacy practices may differ from those of the company. If you submit personal information to any of those sites, your information is governed by their privacy policies and they will be acting as data controllers of your information. We encourage you to carefully read the privacy policy of any Web site you visit.
We provide our registered customers with periodic emailers and email/SMS alerts. We also allow users to unsubscribe to email newsletters and from time to time may transmit emails promoting the company or third-party goods or services. The company's subscribers may opt-out of receiving our promotional emails and terminate their newsletter subscriptions by following the instructions in the emails. Opting out in this manner will not end transmission of service-related emails/SMS, such as email/SMS alerts.
You shall not disclose to any other person, in any manner whatsoever, any information relating to the Company of a confidential nature obtained in the course of availing the services through the website of the Company. Failure to comply with this obligation shall be deemed a serious breach of the terms herein and shall entitle the Company to any damages, to which you may be entitled otherwise.
If you have any complaints, security related concern, please contact nodal officer at the email mentioned on contact us segment on our website. We will work closely with you to ensure going a rapid and personal response to your concerns.
You are responsible for maintaining the confidentiality of your login id. You are responsible for maintaining the security of your Login ID and may not provide these credentials to any third party. If you believe that they have been stolen or been made known to others, you must contact us immediately at details mentioned in contact us segment of website. We are not responsible if someone else accesses your account through Registration Information they have obtained from you or through a violation by you of this Privacy and Security Policy or the Company’s Terms & Conditions.
We may update this Privacy Policy to reflect changes to our information practices. We encourage you to periodically review this page for the latest information on our privacy practices.
If you have questions, comments, concerns or feedback regarding this Privacy and Security Policy or any other privacy or security concern, send an e-mail to Nodal Officer, as per details mentioned in the contact us segment of our website and/or by sharing your concerns through email at: [email protected]
This Policy shall be governed by and construed in accordance with the laws of the Republic of India and the courts at Surat, Gujarat, India shall have sole and exclusive jurisdiction in relation to any disputes arising out of or in connection with this Policy.
You shall not copy, modify, transmit, distribute / re-distribute, reverse engineer etc., but not limited to, or in any way exploit the Products or any other copyrighted materials and content provided other than for your individual training. Any other purpose is expressly prohibited under these terms. You shall also not permit anyone else to copy, use, modify, transmit, distribute or in any way exploit the Products or any other copyrighted materials, trademark/ registered mark, the designs, innovations, business ideas etc., which together shall be known as IPR and the ownership of the same belongs to the company. Any infringement, theft etc., of the IPR of the company shall result in criminal proceedings against you at your risk, cost and consequences.
You will not (and will not allow any third party to) attempt to copy, record or reverse engineer any Videos or Documentation supplied by Company or stored on the website (or related) websites, outside the application in any manner.
Our Services do not address anyone under the age of 18. We do not knowingly collect personal identifiable information from children under 18. In the case we discover that a child under 18 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions. Users below 18 years of age are advised to use this platform/ Services under guardian ship of their parent/s and/or legal guardian.